Company profile
Service and support
Our factory
Certificate
F & Q:
Are you a trading company or factory? Can I have a factory
visiting?
We are a factory that produces machines for customers directly.
Yes, our production plant can be visited at any time. We are in
Zhangjiagang, Jiangsu Province close to Shanghai and Wuxi. If you
are near to us, the pick-up service is available.
How to build trust with Langbo?
We can send working videos showing the machine running perfectly in
several countries for online communication. We will provide
customer-focused and tailored technical suggestions.
For offline contact, you can visit our factory and talk about the
machine face to face, you can find our competence in the field of
plastic extrusion and tell our ability in machine building.
Is the shipping cost included in the quotation?
Usually, our quotation contains FOB Shanghai as a shipment
condition. This means the shipping cost between the delivery and
destination ports will not be included in the quotation. The
shipping cost fluctuates according to the delivery company and
shipping date. Langbo can help customers to get the latest shipping
price. Customers decide if we add the shipping cost to the
quotation or choose a shipping agent by themselves.
What will happen after order confirmation?
confirmation of Configuration
Sign of Proforma invoice
30% of total price pre-payment for production starting
Test running in the house, customers on-site or video connecting
Confirmation of machine condition
70% of the total price for delivery preparation
Confirmation of Delivery date
Shipping to customer
On-site commissioning
Training in machine operation and maintenance
Confirmation of handover
One year guarantee
Whole lifecycle service and technical support
What is the Payment Method?
T/T, D/P, Letter of credit, Cash transaction
How to guarantee the machine quality made by Langbo?
We provide one year guarantee and whole-lifecycle technical support
for our product. During in-house test running, customers can check
the machine on-site. Any point for optimization will be done
immediately.
How can customers get the exact machine as they wish?
Factory visiting before order
Product sample posting to Langbo for a better understanding of
customer’s expectations and configuration communication
On-site checking during test running
Do you have CE Certification?
Yes. Both our extrusion machine and plastic recycling machine have
CE Certification.
What is the delivery time between order confirmation and delivery?
Usually 45 days. Depended on the certain project, the exact
delivery time will be wrote on contract.
What are services for after-sale?
One-year quality guarantee.
Quick response for technical support
Problem analysis for production problems
What means one-year quality guarantee?
After the handover of the machine, Langbo provides free new parts
for every non-man-made damage.
How to get the required area of the machine?
For a new plant, you can contact me. (sales@langbochina.com/ whatsapp:8615962377824) After knowing your demand, I can make the
detailed solution and layout of the machine line. Meanwhile, I will
provide technical guidance of your installation and specification.
